NJSails will endeavor to fulfill orders as quickly as possible. An indicative shipment date will be provided along with the invoice.
Manufacture will commence once the order is accepted, payment is received and all previously accepted orders have been completed. So first in, first out.
NJSails warranty workmanship and the quality of materials, asserting that materials are fit for purpose and as described on the website and in email communication.
NJSails manufacture strictly to the specification detailed on the order form, so please make sure your order form is accurate and aligns with your needs.
NJSails are unable to provide a refund once manufacture has commenced. Please understand the sails are made to order and no stock sails are held. NJSails will not be held responsible for any inaccuracy or lack of clarity in the customer's specification provided on the order form.
If a communication is received and acknowledged by NJSails prior to the commencement of manufacture asking to cancel an order, NJSails will act as quickly as it can to recognise the cancellation and make a refund. However, if the communication is not acted upon prior to commencement of manufacture due to the lack of reasonable time to do so, then please refer to the first paragraph of the refund policy.
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